Patient Advice and Liaison Service (PALS)

Each year, we get thousands of cards and compliments but we realise that from time to time you may have concerns, and we want to know when things are not as they should be. Please be reassured that care will not be adversely affected by any concerns raised with us.

In the first instance Matrons, Ward Sisters or clinic staff may well be able to resolve any concerns you have and we would encourage you to contact them in the first instance.  However, if you would like to discuss matters further, please contact our Patient Advice and Liaison Service (PALS) who would be happy to provide advice. 

PALS are available Monday – Friday from 9am to 5pm: they can be found at the junction of the link corridor and Bernard Meade Wing.  Please ask a volunteer or a member of staff to show you the way.

Please note that these hours are currently subject to change to reduced staffing so please call the office on 020 8934 3993 for up to date information on opening hours.

Direct line  0208 934 3993     Internal  x 3993  Bleep 993     Email


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