Patient Advice and Liaison Service

The PALS service is for patients, relatives, carers and friends who need somewhere to turn to for on-the-spot help, advice and support.

PALS acts as a central point from where information can be obtained. PALS also helps to sort out problems or concerns that you may have about the hospital's services when you have not been able to do so by speaking to the staff on the ward or in the clinic.

If you still feel that there are issues to be resolved having used PALS, they can also provide you with information about the formal complaints process.

The PALS service operates:

• Monday – Friday: 9am – 5pm

The PALS office is situated at the junction of the link corridor and Bernard Meade Wing.

Direct Line: 020 8934 3993

Email: pals@kingstonhospital.nhs.uk

A leaflet with more information about PALS