If you have been bereaved, we will do our upmost to help you at this difficult time.
The bereavement office is managed by Clare Ward. To ensure all visitors can receive support and discuss matters confidentially, we respectfully ask you to cooperate with the strict appointment system that is in place to protect everyone’s privacy in their grief. Please do not attend the office without an appointment.
Please make an appointment by contacting the bereavement office on 0208 934 3355. Appointments can be allocated once the legal administration is complete. Depending on individual circumstances, this may take several days. Please be aware that clearance from the coroner’s office may be required prior to documents being released, which can take a little longer.
If you would like the opportunity to spend some time with your loved one, a viewing can be arranged within normal working hours by ringing either the bereavement office or the mortuary direct on 0208 934 2643/4. Viewings are by appointment only and subject to availability of the viewing room. Your funeral director can also provide this service.
The Patient Affairs Office is located at Number 20, Wolverton Avenue (the road that lies behind Kingston Hospital) KT2 7QD.
Certificates are issued strictly by appointment only.
Please make contact with the Patient Affairs Office when you feel ready on 0208 934 3355. This office is only open from Monday to Friday 09.30am to 15.30pm excluding Bank Holidays.
Leave your name, contact number and the name of your loved one with the Patient Affairs Officer (sometimes the telephone line can be very busy, particularly during the winter months and on Mondays and Tuesdays. If you get through to the answerphone, please leave your details, your call will be noted and returned when information is available about the certificate). If you would prefer to speak to someone in person, you may find it easier to get through a bit later on in the day.