Kingston Hospital’s Maternity department performs consistently well, according to latest patient survey

Monday 12 February 2018

Kingston Hospital NHS Foundation Trust has announced the results of its latest Maternity survey, which show the hospital is performing consistently well. The survey, conducted by Picker, received nearly 200 responses from women who had given birth in February 2017, giving the Trust a response rate of 47.2%, compared with the national average of 35.8%.

Women were asked questions about all aspects of their maternity care from the first time they saw a clinician or midwife, during labour and birth, through to the care provided at home in the weeks following the arrival of their baby.

The results show that at Kingston Maternity, women were positive about their experiences at every stage of their care, with most responses having improved or stayed the same since the survey was last carried out in 2015

The survey highlighted a number of positive aspects of patients’ experiences, including:

  • 88% of respondents were given a choice of where to have their baby.
  • 91% of respondents said that they were treated with respect and dignity.
  • 94% of respondents were visited at home by a midwife since the birth of their baby.
  • 79% of respondents felt that they were involved enough in decisions about their antenatal care.

Kingston Hospital also scored well above the national average for allowing patients to have someone to stay with them for as long as they wanted. Only 11% of respondents said this was not an option for them at Kingston, compared to a national average of 28%.        

Gina Brockwell, Director of Midwifery at Kingston Hospital NHS Foundation Trust, said: “We are really pleased the care we provide for our pregnant women and new mothers and this is reflected in this survey’s results.

“We have looked at the way we give our women choice around where their antenatal appointments take place and that was reflected positively in the survey results. We have also ensured that we have been giving our new mothers information on who to contact for emotional support following the birth of their child, which was also positively highlighted in the results.

“There’s always more we can do to improve the experience of the women who choose to have their maternity care at Kingston. We have a very dedicated Maternity team and it is a credit to all their continuous efforts and dedication that we continue to deliver high quality maternity care.”


Notes to Editor

Full results for Kingston Hospital’s Maternity survey can be found here:

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