Kingston Hospital First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

Thursday 30 August 2018

Kingston Hospital First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

The Care Quality Commission has today published its report following an inspection of three of our services and a review of our leadership earlier this year – where they have given the Trust an Outstanding for three of the key inspection areas – Overall Quality, Well-Led and Caring.

In response to the findings of the report, Kingston Hospital NHS Foundation Trust’s Chief Executive Ann Radmore stated, “We are absolutely delighted with the findings. The inspectors clearly recognised the total dedication and caring commitment of our staff, and the outstanding work they do each and every day to ensure safety and quality. Two years ago, in our last inspection, we were rated as ‘Requires Improvement’ - so to have gone from that to ‘Outstanding’ is a clear indication of what a united workforce with a common goal can do.”

CQC’s Professor Ted Baker, England’s Chief inspector of Hospitals said, “There has been much improvement at Kingston Hospital NHS Foundation Trust and the staff and leadership team deserve praise and congratulations for the care being provided to patients.

“The trust should be proud to be the first acute trust in the London region to receive an Outstanding rating for being well-led.”

In addition to the usual CQC inspection, the Trust had its first NHS Improvement’s ‘Use of Resources’ assessment. Although the report found the Trust to be efficient and well led it gave an overall rating of ‘Requires Improvement’ due to the Trust not currently meeting its financial target. This rating, when added to the CQC’s rating of ‘Outstanding’ brings the Trust’s combined overall rating to ‘Good’.

NHSI’s Executive Regional Managing Director (London), Steve Russell added, “We are delighted to see that the hard work of everyone at Kingston and their compassionate approach to patients has resulted in the CQC rating the quality of care as Outstanding.   This is a reflection of the strong focus on both patients and staff within the Trust and we’d like to congratulate them on also being rated as Outstanding for Leadership.

NHSI’s review of how well the Trust uses its resources combined with the CQC's assessment of the quality of care, and the leadership of the Trust, shows that this is a very well run organisation which is offering high quality, cost effective services for local residents.

Despite being very efficient, which is reflected in NHSI’s assessment that the Trust is in the top 10% of hospitals for productivity, the Trust was not able to deliver its financial plan in 2017/18.  The Trust is taking serious, well thought out, steps to address the areas that would improve its financial performance and future sustainability and NHSI will continue to support the organisation in delivering its plan in 2018/19 and into the future.”

The CQC’s report highlights many other examples of outstanding care and innovation within the areas inspected and there were no ‘Must Dos’ identified by the inspectors. There are a number of recommendations for improvement within the report which the Trust will look to action over the coming months.

You can read the full report on the CQC’s website -


Notes to Editor:

‘Use of Resources’ is an assessment carried out by NHS Improvement which focuses on delivery and performance of the Trust, both currently and over the previous 12 months, in five key areas: clinical services; people; clinical support services; corporate services, procurement, estates and facilities; and finance. The assessment determines how effectively Trusts are using their resources to deliver high quality, safe, efficient and sustainable care for patients – more information on Use of Resources can be found here.


The full report can be found on the CQC’s website when it is published on Thursday 30th August 2018 at 10am.

In addition to the Trust’s leadership, the CQC inspected the following services in the 2018 review:

  • Outpatients
  • Medical Care
  • Urgent and Emergency Care

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