Kingston Hospital NHS Foundation Trust has won the award for Improving the Value of NHS Support Services at the Health Service Journal Value in Healthcare Awards 2017. The Trust saw off competition from eight other organisations to win the award for its High Impact Volunteering Programme.
The programme, which accommodates 600+ volunteers across 10 different roles at its peak, was set up to strengthen the relationship between the Trust and the local community. Kingston Hospital utilised core funds from the Cabinet Office to create a programme of support for patients and staff across a range of services, including Dementia Care, A&E and Discharge.
The success of the programme, recognised by the judges, was demonstrated by three statistically significant improvements: an 18% improvement in mood for patients with dementia, a 28% reduction in patient reported anxiety at time of discharge and a 4% increase in patient satisfaction when they had a dining companion; a volunteer to help them at mealtimes.
Duncan Burton, Director of Nursing and Patient Experience at Kingston Hospital NHS Foundation Trust, said: “We are delighted to be awarded a HSJ Value in Healthcare award. The Volunteering Programme here at Kingston Hospital has made a huge difference to patients and staff and our volunteers are an invaluable asset to our services. We have seen big improvements to the way patients are supported since the launch of the programme and it’s fantastic to be recognised for our work in the wider sector.”
To find out more about volunteering at Kingston Hospital, visit: www.kingstonhospital.nhs.uk/get-involved/volunteering
Notes to Editor
List of organisations nominated for the Improving the Value of NHS Support Services:
Aintree University Hospital Foundation Trust
Essentia, Guy’s and St Thomas’ Foundation Trust
NHS Blood and Transplant
NHS Midlands and Lancashire Commissioning Support Unit
NHS Wales Shared Services Partnership
QE Facilities Ltd
Working Together Programme
Wrightington, Wigan & Leigh Foundation Trust