Joined KHFT in September 2015
What does your average day look like at KHFT?
I start by picking up from the day before, reviewing emails, letters and papers for the day. I often go out in the hospital meeting teams or individuals or supporting something like induction.Then I usually have one or two 1:1 sessions with Directors working with them on their issues and concerns.
Most days I have in at least one meeting with colleagues from across Kingston, Richmond and Surrey Downs or with the other acute Trusts seeking to progress improvements together – Outpatient transformation, shared clinical support services or big strategic changes like digital. I always try and spend quiet time reviewing any complaint replies before I sign them and they go out and looking at the incoming letters, which often include lovely thank you notes. At the end of my day I pack some papers to read with supper and try and plan the next day.
What makes you proud in your job?
The tremendous services we provide to our patients and their families; the energy and good humour everyone brings to work and the way the Kingston family cares for each other.
What is your highlight of 2018?
Announcing the Outstanding to everyone on that day in August and seeing the justifiable delight and enthusiasm from everyone whatever their role.
Watching one of our youngest nurses and a porter caring for a very frail elderly lady on a trolley in February 2018 and knowing we were doing our best in very trying circumstances and that the care we were giving would be good for my mum.
What is your favourite thing about the festive season?
It is the only time of year I have all my family together in one place, now including my sister’s bouncy dog, and we can share stories and fun and hopes for the future.
Tell us something about yourself that your colleagues may not know
I am descended from two soldiers – one who fought in the Peninsular war in early 1800s in Spain and was captured and escaped and one who fought at Waterloo.