The Care Quality Commission has today (14th July 2016) published its Chief Inspector of Hospitals report into Kingston Hospital’s services following a comprehensive inspection in January this year.
The CQC has rated all eight of the Trust’s services as ‘Good’ or ‘Outstanding’ for Caring and five of the services have been rated as ‘Good’ overall. The five rated as ‘Good’ are Surgery (including Theatres and Anaesthetics); Critical Care; Maternity and Gynaecology; Services for Children and Young People and End of Life Care.
The CQC has rated Urgent and Emergency Services; Medical Care and Outpatients and Diagnostic Imaging as ‘Requires Improvement’.
The Inspectors reported that ‘people were treated with kindness, dignity, respect and compassion’, ‘People who used the services and those close to them were involved as partners in their care’ and ‘People were given appropriate and timely support and information to cope emotionally with their care, treatment or condition.’ The inspectors also reported that the organisation is well-led and found ‘there was a clear vision and set of values, with quality and safety the top priority, which was understood by staff.’
The Chief Inspector of Hospitals highlighted that ‘Staff were observed to take the time to interact with people who used the service and those close to them in a respectful and considerate manner. They showed an encouraging, sensitive and supportive attitude towards people.’
Chief Inspector of Hospitals Prof Sir Mike Richards said:
“We were impressed that staff across all levels of the organisation considered the culture of the organisation to be one focused on ensuring that patients received safe, high quality care. Staff were well versed in the values of the organisation and this came through when we met staff.”
Despite five out of eight services being rated as ‘Good’ the Trust has been rated overall as ‘Requires Improvement’.
The inspectors highlighted in the report a number of areas of outstanding practice they observed during the inspection:
Commenting on the report Chief Executive Ann Radmore said:
areas in this Trust and identified that across the board we offer very caring services to our patients. Their findings have largely confirmed what we already know about this Hospital and in particular the areas that have received a Requires Improvement rating were identified by our staff, clinical leaders and the board as the three services that required the most improvement and highlighted these ourselves at the beginning of the inspection in January.
“I am pleased to report that work is already well underway to address the issues raised by the inspection team and we have made a great deal of progress. The progress in A&E, Medicine and Outpatients and Diagnostics is very much down to the whole Hospital working together to deliver improvements and I am very confident that we will continue to see further changes. We will also be extending our work with partners outside the hospital to reach the standards we all want to see and will work with the CQC and our key stakeholders to finalise an action plan.
“There is so much in the inspection report to be proud of and to celebrate and we will be working with teams over the next few weeks to reflect on what has been found and look at how to further improve our service to patients.
Notes to Editors:
The key areas identified by the CQC for improvement are:
Please click here for the full report