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Friends and Family Test latest scores

The results are collated and analysed every month and we will be updating the results on this website every month so that patients can see how well we have performed.

Hospitals will score between -100 and +100 and a score greater than zero means that patients would recommend the hospital (the higher the score the better).  The score is calculated using the proportion of patients who would strongly recommend minus those who would not recommend, or are indifferent. 

95.52% of inpatients would be extremely likely or likely to recommend Kingston Hospital

PERFORMANCE
893

Inpatient Friends and Family Test score - July 2016

97.26% of A&E patients would be extremely likely or likely to recommend Kingston Hospital

PERFORMANCE
657

A&E Friends and Family Test score - July 2016

90.34% of outpatients would be extremely likely or likely to recommend Kingston Hospital

PERFORMANCE
1398

Outpatient Friends and Family Test score - July 2016

  • "I was put at ease straight away and found the staff could not do enough to help me through a traumatic time." FFT feedback from Isabella Ward
  • "Fantastic care and support. Every team member was terrific from triage through to midwife led unit staff. I feel so blessed to have had the water birth as planned." FFT feedback from Worcester Postnatal ward
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