Information for disabled visitors

Following the introduction of car parking charges for blue badge holders in January, the Trust is currently undertaking a three month review of the changes. The introduction of charges was a very difficult decision for the Hospital to make and has generated a great deal of debate. In light of this and the ongoing review, the Trust has decided to pause charging Blue Badge holders for car parking. From 8am on Thursday 17th May 2018 these charges will no longer be in place. Blue Badge holders are required to display their Blue Badge on the dashboard of their car – there is no need to register their car registration number.

The Trust have introduced a new parking system as of 22nd January 2018 where you 'Pay on Exit'. The new parking system will work out the correct payment and allow a number of ways to pay.

ANPR (Automatic Number Plate Recognition)

ANPR records the exact time you drive into the hospital, Park up, when finished, key in your first three digits of your Registration, the machine will identify and will inform you how long you have been on site and how much you have to pay.

The car parking system has a grace period designed to ensure that you are not unfairly charged for the time spent finding a parking space or if you are just quickly dropping off or collecting from the site. This grace period is 20 minutes. If you are entering and leaving the site within 20 minutes then no charges will be applicable, if you are on site for 1h 20 minutes you will need to pay for 1 hour etc.

The new system offers a number of payment options, allowing visitors and patients to Pay on Exit:

  • Cash i.e. coins. N.B. No change is given from the parking machines and you can only pay with coins.
  • Credit card (the credit card machine is located inside the main entrance (Bernard Meade Wing)
  • Telephone (the first time you call you will need your credit card details and your car registration).
  • Download the app – @ your details on the app. The vehicle will then be auto recognised, and will notify you of the amount to pay, pay within the 24 hrs.

The charging period for the public car parks are from 8:00am to 8:00pm, seven days a week.

The current minimum fee is £2.00 (for the first hour) and £1.50 for each hour thereafter (up to five hours).

Car Parking Tariffs at Kingston Hospital

  • Up to 1 hour £2.00
  • Up to 2 hours £3.50
  • Up to 3 hours £5.00
  • Up to 4 hours £6.50
  • Up to 5 hours £8.00

There is also a daily rate of £10 available which covers you for one calendar day (ie payment made at 10am covers you for the remainder of that day)

Please click here for information about parking for disabled visitors at the hospital.

Please note that vehicles who park on site and do not make payment for the time parked on site will receive a Parking Charge Notice. The Parking Charge Notice fee is £100, reduced to £50 if paid within fourteen days. Full terms and conditions for usage of the car parks are displayed at the entrance to the public car parks.

How to use the new system:

You no longer need to know the time you have parked on site as this will be automatically recorded.  You can pay by:

  • Credit card (swipe or pin) (the credit card machine is located inside the main entrance (Bernard Meade Wing)
  • Download the app – pay by app and follow the instructions.
  • Or by coins or notes (which will give change) at one of the payment machines.

To pay on exit:

  • Visit one of the payment machines
  • Enter your registration and pay the money for the number of hours that has been calculated  for the time you have been onsite
  • You can ask for a receipt.

Blue Badge Holders

Disabled parking spaces are available in the following areas:

Physiotherapy Department (Kingston Surgical Centre)

4 bays

Maternity Unit (Rear of Building)

2 bays

Esher Wing

5 bays

Day Surgery Unit (Car Park 2)

2 bays

Bernard Meade Wing (Car Park 1)

5 bays

Pain Clinic

2 bays

Maple Unit

2 bays

A&E (Car Park 3)

2 bays


Cars displaying valid, current, disabled badges may also park free of charge in the hospital's pay and display car parks.

Wheelchair access

All pedestrian entrances at Kingston Hospital are suitable for wheelchairs. There are disabled toilets in key locations around the hospital, including the main reception area. There are also passenger lifts on every level.

Wheelchairs to take disabled visitors to wards are provided in the main entrances.

Accessible public transport

Kingston hospital is served by a number of bus routes.  Low-floor, wheelchair accessible buses run on all the routes serving the hospital.

From Kingston Hospital forecourt

K2 and K4

From Galsworthy Road

K3, 57, 213 and N213

From Coombe Road (A238)

K2, K3, K4, K5

From Kingston Hill (A308)

57, 85, 213, N213

For further information on bus times and fares please contact Transport for London on 020 7222 1234 or 020 7918 3015 (Text phone). Alternatively, access Transport for London's Journey planner.

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