Changes to visiting on Hardy, Derwent, Keats, Kennet and Bronte
One visit a week from Tuesday 16 June
From Tuesday 16 June, patients on these wards can be visited by a family member or friend once a week.
To book a slot please phone 0208 934 3824 between 10.30am-1.30pm on the day before you would like to visit.
Visitors will not be allowed onto the wards at any time without a booking unless this has been agreed with the ward staff because of specific circumstances (your family member is receiving end of life care or needs and advocate because of dementia or learning disability).
Slots will be staggered between 1pm-4pm and the visitor can stay with their relative for 40 minutes.
Visiting will be on alternate days as follows:
Visitors will be told to enter the hospital via level 2 Esher Wing. They will be checked for COVID-19 symptoms, given a mask and appropriate PPE on entering the ward.
Visitor restrictions remain in place on all other wards at this stage. This is because of the steps we are taking to reduce the risk of COVID-19 and to keep everyone safe. These wards are Isabella, Kingston Private Health, Cambridge, Astor, AAU.
Exceptions to this are:
Patients receiving end of life care - in the difficult and upsetting circumstances where patients may be at the end of their life, the nurse in charge can enable one family member to spend time with their loved one. Please contact the ward about this.
Children under 16 on our inpatient wards – one visitor allowed at a time. No siblings are allowed to visit.
Maternity - one birth partner for labour and delivery only, swapping is not permitted. No siblings are allowed to visit. Find more information about changes to our maternity services here.
Advocates/visitors who are required to make decisions on behalf of patients who do not have the capacity to make decisions for themselves. This includes people with dementia, a learning disability or autism.
Our message to a loved one service is available for relatives or close friends to send messages to patients at Kingston Hospital, at this time.
Please ensure your relative in hospital has their mobile phone / tablet and charger with them. There is free WIFI on all of our wards.
If you want to get phone or tablet to a relative - please phone the PALS office on 020 8934 2250 and they will agree a time when you can drop it off at the hospital and give you instructions on how to do this. You must not take the phone to the ward.
People without mobile phones and ipads – If your relative is on Kennet, Blyth, Derwent or Isabella we can arrange a time for you to speak to your relative via phone, FaceTime (if you have an apple device) or Zoom (app that you must download on your device). Please call the ward to arrange this.
If your relative is on Hamble, ITU or Alex (ITU) we want to offer relatives the opportunity to be with their family member via a video link if this is possible – and we can arrange for a member of our pastoral and spiritual support team to be alongside you on the video call if you want this. We are currently offering this on Hamble Ward. Please phone the ward to have a discussion about this. This is not currently available on AAU, Alex (ITU) or ITU but we aim to have available by on these wards by Wednesday 15 April.
Please do not go to the hospital ward to drop off belongings. This is to keep you safe and limit the spread of Covid 19.
Please phone the PALS office on 020 8934 2250. They will agree a time between 9am and 3pm when you can bring personal belongings to the hospital and give you instructions on how to do this.
Hospital wards (excluding ITU, ITU Alex and Hamble)
Items to send:
Many people want to bring food for their relative in hospital and we understand why this is important. Please only send small items of food that do not need to go in the fridge.
ITU, ITU Alex and Hamble
Please do not send a change of clothes unless a member of staff has asked you to send in these. Please do not send in food.
Items to send:
Getting ready for discharge
Even at the beginning of your hospital stay, it's good to plan ahead so that you can get home as soon as you are well enough. We've produced an animated film in collaboration with patients, staff and students to provide you with information about what you can do to help you leave hospital sooner. You can watch the short film by clicking on the link below:
Kingston Hospital is now a smokefree site. This means smoking will not be permitted anywhere in our hospital buildings, car parks and grounds. This includes all tobacco products, e-cigarettes and vaping devises. For more information click here.
We know that coming to hospital can be a worrying time for many people. At Kingston Hospital we do our best to make sure your stay is as stress free as possible and to ensure you get the best care we can give. To help you prepare for your stay as an inpatient at Kingston Hospital we have put together some useful information.
Please click here to download a leaflet that provides you with detailed information about what to expect on the day of your operation. The leaflet includes information on the following:
If it is your child that is having an operation, please click here for helpful information about your child’s anaesthetic. You will find information about your child’s anaesthetic for both general procedures and dental treatment, as well as some leaflets specially designed for children and young people of different ages who are having an anaesthetic