We have invested £1.5m to transform our Main Outpatients Department. The initial phase of this redevelopment was completed in June 2016 and we opened our new Main Outpatient Entrance on Monday 13th June 2016 where you will now find check in kiosks linked to a patient calling system that will direct you to the various elements of your appointment using large information screens within the outpatient areas. We have a new appointment desk, a new café, and new open plan ground floor and upstairs waiting areas. In addition, you will now find our new phlebotomy rooms just inside the new main entrance in an area where we also hold our anticoagulation clinics. The second and final phase of this work, which completes improvements to the outpatient waiting areas, provides new patient toilet facilities, and refurbishes x ray reception, x ray waiting areas and x ray changing facilities started in August 2016. During this second phase of works, patients for x ray need to go to the main outpatient appointment desk when they arrive (because our radiology reception area is out of action) and wait in the main outpatient waiting area. Please bear with us. We have staff and volunteers on hand to help you when you arrive.
Last year, more than 354,000 appointments were held in our Outpatients Department.
If you are coming for an Outpatient appointment, you may find it helpful to have a read through the guide to outpatients on this site. It details the location of various clinics, what to expect when you visit Outpatients, how we hold information about you and how to get to the hospital.
If you have any appointment query, please contact the teams on the following numbers:
If you wish to cancel an appointment and you do not wish to rebook please email firstname.lastname@example.org. Please note that as you do not wish to have a further appointment you will be discharged back to your GP.
The Outpatients department consists of a number of clinics, which are held in different parts of the hospital. You will find advice on getting to the hospital and finding your outpatient department on this website. Parking at the hospital’s Pay and Display car parks is very limited and you may need to allow extra time to park. We strongly advise you to use public transport wherever possible. More information on how to find us is available here. Once you have arrived at the hospital, you will find our Welcomers at the main hospital entrance in Bernard Meade wing. Welcomers are volunteers who will meet you and guide you to your clinic.
Main Outpatients department (including Orthopaedic and Fracture clinics, Phlebotomy, Pharmacy and Speech Therapy) is on the right of the main hospital entrance. All clinics in this department are identified by a colour to help you find the area you need.
The Radiology department is on the ground floor of the main Outpatients department and Rowan Bentall Wing. All patients need to have a valid request form.
Ear, Nose, Throat and Audiology Unit and Gynaecology Outpatients are in Roehampton wing, which can be accessed via the main hospital entrance.
Paediatric Outpatients department is close to the main hospital entrance. Once through the entrance turn right, then go down the long corridor adjacent to the outdoor play area and it’s on the left. Please could you bring your child’s personal health record book to this appointment. It may be necessary to record your child’s height and weight, so please arrive a little early.
Royal Eye Unit has its own entrance and is on the left of the main hospital entrance, opposite the Maternity Unit.
Antenatal clinic is on the left of the main hospital entrance, in the Maternity Unit.
Physiotherapy Outpatients department is on the 2nd floor of the Surgical Centre.
Pain Clinic and Diabetic Day Unit is in a building to the rear of the hospital, by Regent Wing.
Wolverton Centre for Sexual Health is in a building close to A&E.
Orthodontic and Maxillo-facial Surgery Outpatients department is in the Princess Alexandra Wing, which is to the right of the main hospital entrance, behind the Accident & Emergency department.
Oncology outpatients is located in the Sir William Rous Unit at the front of the Hospital to the right of the main entrance.
Other Outpatients Departments
Some outpatient clinics used by Kingston Hospital are located at Queen Mary’s University Hospital, Roehampton, Surbiton Health Centre, Raynes Park Health Centre, Teddington Hospital, Molesey Hospital and Emberbrook Centre, Thames Ditton.