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Your outpatient consultation

We have invested £1.5m to transform our Main Outpatients Department. The initial phase of this redevelopment was completed in  June 2016 and we opened our new Main Outpatient Entrance on Monday 13th June 2016 where you will now find check in kiosks linked to a patient calling system that will direct you to the various elements of your appointment using large information  screens within the outpatient areas. We have a new appointment desk, a new café, and new open plan ground floor and upstairs waiting areas. In addition, you will now find our new phlebotomy rooms just inside the new main entrance in an area where we also hold our anticoagulation clinics. The second and final phase of this work, which completes improvements to the outpatient waiting areas, provides new patient toilet facilities, and refurbishes x ray reception, x ray waiting areas and x ray changing facilities started in August 2016. During this second phase of works, patients for x ray need to go to the main outpatient appointment desk when they arrive (because our radiology reception area is out of action) and wait in the main outpatient waiting area. Please bear with us. We have staff and volunteers on hand to help you when you arrive.

 

Last year, more than 354,000 appointments were held in our Outpatients Department.

If you are coming for an Outpatient appointment, you may find it helpful to have a read through the guide to outpatients on this site. It details the location of various clinics, what to expect when you visit Outpatients, how we hold information about you and how to get to the hospital.

If you have any appointment query, please contact the teams on the following numbers:

  • Medicine (Cardiology, Haematology, Respiratory, and Elderly Care): 020 8934 2321
  • Specialist Outpatients (Rheumatology, Neurology, Nephrology, Endocrinology & Diabetic Medicine and Diabetes Day Unit): 020 8934 6156
  • Gynaecology (including colposcopy) and Breast: 020 8934 6407
  • Surgery (Colorectal, General, Upper GI & Vascular) and Urology: 020 8934 6041
  • Gastroenterology & Endoscopy: 020 8934 2099
  • Paediatrics: 020 8934 6403
  • Ophthalmology at the Royal Eye Unit: 020 8934 6404
  • Trauma & Orthopaedics: 020 8934 6983 or email orthopaedics@kingstonhospital.nhs.uk
  • Oral Surgery (Dental): 020 8934 6405
  • Audiology and Ear, Nose and Throat (ENT): 020 8934 6406
  • Maternity: 020 8934 2290
  • The Wolverton Centre for Sexual Health & Contraception: 020 8974 9331
  • Dermatology & Plastic Surgery: 0208 934 6473

If you wish to cancel an appointment and you do not wish to rebook please email opdcancel@kingstonhospital.nhs.uk. Please note that as you do not wish to have a further appointment you will be discharged back to your GP.

When attending your consultation:   

  • a health care professional will call out your name when it is time for your consultation, and will show you into the consulting room.  If you’re hearing is impaired please tell the receptionist on arrival;
  • you may be seen by a doctor, nurse, therapist or audiologist depending on the type of clinic you are attending. They will read your medical notes, may assess and examine you and may ask you questions;
  • you may be asked what medicines you are currently taking and it is important that you bring a list with you;
  • some patients find that it helps to write down the questions they would like to ask in advance;
  • please always ask questions if you do not understand, as we are here to help you;
  • our staff will try to ensure they explain things clearly to you, in a professional and courteous manner. If you forget to ask the doctor something, then please ask your clinic nurse, who will be glad to help you;
  • one companion is welcome to attend your consultation with you, but please remember to introduce them to the doctor, nurse or therapist, who reserve the right to refuse them admission to the examination room attached to the consulting room
  • where parents accompany children, both are welcome to attend;
  • students are often present in the clinic during the consultation and possibly during your physical examination. If you do not wish them to be present you have the right to say so to the clinic doctor.
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